Insights

March 2026 DIMONDS OF THE DIGITAL SEASON Dearest Gentle Reader, It has come to this author’s attention that the most intriguing affair of the season is not, in fact, a scandalous courtship nor a whispered promenade in the gardens… but a celebration. A most spirited and necessary observance known throughout the land and indeed the corporate corridors, as International Women’s Day. Yes, dear reader, this author speaks of IWD In the grand ballroom of business, particularly withi

As we step deeper into 2026, one thing is clear: our industry is no longer evolving in predictable cycles. Instead, we’re experiencing a convergence of AI innovation, platform intelligence, and education transformation that is reshaping how institutions operate, how learners engage, and how Salesforce professionals deliver value. Here are the trends making the biggest impact this year: AI transitions from ‘Nice-to-have’ to Operational backbone AI is no longer a side project o

Starting a new role always feels a bit like the first day of School, College or Uni; new faces, new systems, and a slightly overwhelming number of acronyms. As a newly appointed Business Development and Relationship Manager at Creation Technology, after a career change, my first few weeks have been a whirlwind of understanding the business, growing my knowledge of Salesforce Education Cloud, market mapping, introductions and discovery conversations. Not to forget an increase

What can Salesforce Education Cloud do for institutions? With Salesforce Education Cloud, institutions are enabled to capture a complete view of learners, from Prospect to Applicant, Student, Alumni & beyond. Using one integrated cloud platform for education, the entire institution can come together to create personalised learner experiences at scale. Which empowers institutions to move from siloed data to actionable insights, transforming learner engagements into lifelong re