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Enterprise Service Management

Use Salesforce's market leading Service Cloud functionality to transform the way that you manage enquiries across your organisation. 

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Multi Channel Enquiries

Manage multi-channel enquiries (i.e. email, phone, web form, social post, SMS, WhatsApp, In Person) from all of your different audiences (i.e. Prospect, Applicant, Student, Alumni, Partner, etc).

Salesforce makes it easy to manage multi-channel enquiries & send multi-channel communications. Empower your customer service teams with the latest tools & cloud functionality.

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Service Automation

Salesforce includes workflow automation features that can be used to speed up response times, automate repetitive or time consuming tasks & free up your staff to focus on high priority issues.

Many organisations choose to integrate Salesforce with other University systems (often via an ESB such as MuleSoft) to automate key requests & save time across multiple departments. 

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Student Self Service

Provide Students with Self Service Portal / Community access. Allow people to arrange appointments with support staff, raise service cases, access self service knowledge base articles & update profile.

Use functionality such as Einstein Chatbots to provide a 24/7 service & support function. If staff members are unavailable enable chatbot functionality to provide answers to common questions.

Multi Channel Enquiries & Communications

Allow your audience to contact you via multiple channels & engage with them via multiple channels.


Web Forms

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Phone (CTI)

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Email (Email to Case)

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Live Agent

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In Person

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Multi Channel
Enquiries / Touchpoints

Salesforce Customer Relationship Management

Multi Channel


Marketing Cloud

Customer 360
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In- App Message

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Push Notification

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Social Adverts

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Let’s talk about your project.

We provide services to Higher Education Clients aross the entire Student Lifecycle.

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