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Support Services

We can provide SLA based Salesforce Support Services to clients to support business as usual activities. We offer flexible resource, flexible hours & quality resource.


Our Salesforce Support Services

We typically engage with clients in SLA based support services once we have finished a project & are moving to BAU.

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Managed Services

We have a number of Salesforce Managed Service packages available which are based on the number hours included in the agreement. Our support contracts are for a minimum of 12 months.

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SLA Based Support

We offer a managed service that includes Service Level Agreements around response times for different types of incident from severe to minimal. We have a dedicated Salesforce Support Team.

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Any Salesforce Role

Our Support Agreements include the ability to use time against any resource type (i.e. System Admin, Technical Architect, Developer, Marketing Cloud Consultant), but with multipliers in place.

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Flexible Days/Hours

We believe in flexibility around support days & hours and not in a 'use it or lose it' model. We allow clients to bring forward or push back days in their support agreements as they wish.

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Service Management

All of our customers are provided with a dedicated Account Manager who looks after every aspect of the support service & who conducts regular service reviews + helps to groom tickets for development.

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Monthly Reporting

We provide all clients with regular burn down reports showing the time spent against specific support tickets & with details of any resource multipliers in place for more senior profiles.

Let’s talk about your project.

We provide services to Higher Education Clients aross the entire Student Lifecycle.

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