Managed Services

We have a number of Salesforce Managed Service packages available which are based on the number hours included in the agreement. Our support contracts are for a minimum of 12 months.

We believe in flexibility around support days & hours and not in a 'use it or lose it' model. We allow clients to bring forward or push back days in their support agreements as they wish.

We offer a managed service that includes Service Level Agreements around response times for different types of incident from severe to minimal. We have a dedicated Salesforce Support Team.

All of our customers are provided with a dedicated Account Manager who looks after every aspect of the support service & who conducts regular service reviews + helps to groom tickets for development.

Our Support Agreements include the ability to use time against any resource type (i.e. System Admin, Technical Architect, Developer, Marketing Cloud Consultant), but with multipliers in place.

We provide all clients with regular burn down reports showing the time spent against specific support tickets & with details of any resource multipliers in place for more senior profiles.