Student Success Hub (SSH)
Student Success Hub is a product from Salesforce that sits on top of Education Cloud / Education Data Architecture (EDA). It is designed for Student Service teams.
Salesforce Student Success Hub (SSH)
Student Success Hub is a product from Salesforce that sits on top of Salesforce Education Cloud / Education Data Architecture. It provides student support functionality to advisers & students as well as appointment management.
Student 360 View
Send Targeted Comms
Increase Student Retention
With Salesforce Education Cloud, Universities can break down Institutional data siloes & gain a true 360 degree view of the Student. Data points are collected throughout the student lifecycle & every touchpoint can be recorded with Salesforce.
Data can be put in the hands of your Student Success Teams, enabling better insights, more personalised support and more meaningful interventions.
This helps to provide a better student experience & increase retention rates across the institution.
Gain Success Insights
Salesforce includes Advanced Reporting functionality as part of a Service Cloud license, however additional data & analytics tools can be used (such as Tableau) to gain even more insights which can then be used in support of increased student retention.
Provide Student Success Teams with data on Students, attendance rates, VLE logins, case status, support plans, appointments etc.